{"id":10,"date":"2024-01-31T20:06:17","date_gmt":"2024-01-31T19:06:17","guid":{"rendered":"https:\/\/www.sbs-claims.net\/?page_id=10"},"modified":"2024-04-17T11:14:11","modified_gmt":"2024-04-17T10:14:11","slug":"empowering-policyholders-sbs-claims-your-trusted-claims-partner","status":"publish","type":"page","link":"https:\/\/www.sbs-claims.net\/empowering-policyholders-sbs-claims-your-trusted-claims-partner\/","title":{"rendered":"Policyholders"},"content":{"rendered":"\r\n\t\t<div  class=\"block-b2253738-cba9-4af3-9153-87b89ff40406 areoi-element width-100 text-white vh\">\r\n\t\t\t\r\n\t\t<div class=\"areoi-background  \">\r\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\r\n\t\t\t\t<div class=\"row justify-content-start\">\r\n\t\t\t\t\t<div class=\"col \">\r\n\t\t\t            <div class=\"areoi-background__color\" \r\n\t                        \tstyle=\"background: rgba(255, 255, 255,0)\">\r\n\t                        <\/div>\r\n\r\n\t                    \r\n\r\n\t                    \r\n\r\n\t                    \r\n\t    \t\t\t<\/div>\r\n\t    \t\t<\/div>\r\n\t    \t<\/div>\r\n\t    <\/div>\r\n\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-99eb470b-3a96-4e49-a4b7-fd6e437892e9 areoi-element container\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-851c6ec3-8757-4df5-8b51-d57255e26de9 areoi-element cont-banner policy pb-0\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-d8072d20-da6b-4551-823b-6a3df8eebc7e row areoi-element\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div  class=\"block-6d2f5eff-347d-4f35-97ca-338780ea7755 col areoi-element col-12 col-md-6 col-lg-5 col-xl-3\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading title atitle-line my-5 border-bottom\" data-aos=\"fade-right\" data-aos-duration=\"700\">Policyholders<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-a8e8baf5-9972-4970-8b91-74114c7be057 col areoi-element col-12\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading has-text-align-center title my-5\" data-aos=\"zoom-in\" data-aos-delay=\"200\" data-aos-duration=\"700\">The Claim Process<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-3d5ded9e-2c58-4fe9-b47d-0aca969cec0f areoi-element py-5 cont-policy gallery\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-75e1f05a-daea-43bf-b605-dfb499309251 row areoi-element gy-4 row-policy cards row-cols-2 row-cols-sm-2 row-cols-md-3 row-cols-lg-3 row-cols-xl-6 row-cols-xxl-6\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div data-aos-delay=\"400\" data-aos-duration=\"700\" data-aos=\"flip-right\"  class=\"block-eef06bf8-3fa9-4ce7-bac6-44b301f11945 col areoi-element first col-11 col-md-6\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-26fe9365-32c1-465f-965d-d79cbe73cf2d areoi-element box-poli\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading number\">1<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">First contact<\/h4>\n\n\n\r\n\t\t<div  class=\"block-993df23f-5ba2-437f-b9bf-16d27f008cf7 areoi-element icon-next\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"500\" data-aos-duration=\"700\" data-aos=\"flip-right\"  class=\"block-07a1bfc3-9f0c-4895-8e9b-ed1b205c4ec9 col areoi-element col-11 col-md-6\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-e451bcf8-d52e-4882-b772-8d7f41c83639 areoi-element box-poli\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading number\">2<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Data collection<\/h4>\n\n\n\r\n\t\t<div  class=\"block-993df23f-5ba2-437f-b9bf-16d27f008cf7 areoi-element icon-next\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"900\" data-aos-duration=\"700\" data-aos=\"flip-right\"  class=\"block-837c71d6-ff73-43f6-a082-ef16a977c3d7 col areoi-element col-11 col-md-6\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-a29b814d-0635-4860-9d69-b18c66b8c97e areoi-element box-poli\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading number\">3<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Settlement<\/h4>\n\n\n\r\n\t\t<div  class=\"block-993df23f-5ba2-437f-b9bf-16d27f008cf7 areoi-element icon-oval\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-ce3a4594-fc1d-4a1b-bfd6-16ce63103a9f areoi-element mb-5 bt border-white bb py-5 overflow-hidden\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-56920a89-9a87-4451-8d9f-c8d9e65ce18e row areoi-element gx-xl-5 row-md gy-3\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div data-aos-duration=\"700\" data-aos=\"fade-right\"  class=\"block-42991961-e132-4752-9da4-7431486f4ea3 col areoi-element col-12\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-527aa788-eb8d-42c1-a7eb-566bde86aaf2 areoi-element h-100 center\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading has-text-align-right title mb-0\" id=\"faqs\">Consumer Duty<\/h2>\n\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"300\" data-aos-duration=\"700\" data-aos=\"fade-left\"  class=\"block-f1caab96-2d94-4e59-a640-1047ebb3ac2e col areoi-element col-12\">\r\n\t\t\t\r\n\t\t\t\n\n<p class=\"mb-0\">We strictly adhere to consumer duty. These rules require SBS to consider the needs, characteristics and objectives of our customers \u2013 including those with characteristics of vulnerability \u2013 and how they behave, at every stage of the customer journey. As well as acting to deliver good customer outcomes, SBS will understand and evidence whether those outcomes are being met.<\/p>\n\n\n\n<p><\/p>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-ce3a4594-fc1d-4a1b-bfd6-16ce63103a9f areoi-element mb-5 bt border-white bb py-5 overflow-hidden\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-56920a89-9a87-4451-8d9f-c8d9e65ce18e row areoi-element gx-xl-5 row-md gy-3\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div data-aos-duration=\"700\" data-aos=\"fade-right\"  class=\"block-42991961-e132-4752-9da4-7431486f4ea3 col areoi-element col-12\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-527aa788-eb8d-42c1-a7eb-566bde86aaf2 areoi-element h-100 center\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading has-text-align-left title mb-0\">What we need from you<\/h2>\n\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"300\" data-aos-duration=\"700\" data-aos=\"fade-left\"  class=\"block-f1caab96-2d94-4e59-a640-1047ebb3ac2e col areoi-element col-12\">\r\n\t\t\t\r\n\t\t\t\n\n<p>In order to process your claim&nbsp;we will need details of the incident and the items involved. This may include model numbers, IMEI, proof of purchase, photographs and police reports for stolen items. Please have all this information to hand when making contact in order to streamline the claims process, if you cannot locate the information your handler can assist.<\/p>\n\n\n\n<p>For some items that need to be repaired we may require passwords and login credentials, this can be arranged with your handler. &nbsp;<\/p>\n\n\n\r\n\t\t<div  class=\"block-ce3a4594-fc1d-4a1b-bfd6-16ce63103a9f areoi-element mb-5 bt border-white bb py-5 overflow-hidden\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-93599278-0524-4043-97cb-1454b0381dbe col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading\">Our commitments<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-56920a89-9a87-4451-8d9f-c8d9e65ce18e row areoi-element gx-xl-5 row-md gy-3\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div data-aos=\"zoom-in\"  class=\"block-a39c8fe4-0e40-4608-bb1a-1800fcab1ee8 col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.sbs-claims.net\/wp-content\/uploads\/2024\/02\/bola_2_loop-1.gif\" alt=\"\" class=\"wp-image-308\" style=\"aspect-ratio:1;object-fit:cover\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center h3\">Personal claims handler<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"500\" data-aos=\"zoom-in\"  class=\"block-dc45fde5-d9f2-4f47-9d99-3870d46b5205 col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.sbs-claims.net\/wp-content\/uploads\/2024\/02\/bola_2_loop-1.gif\" alt=\"\" class=\"wp-image-308\" style=\"aspect-ratio:1;object-fit:cover\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center h3\">Empathy and commitment<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"1000\" data-aos-duration=\"0\" data-aos=\"zoom-in\"  class=\"block-952d05e6-928a-489d-b630-29d4db7f7090 col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.sbs-claims.net\/wp-content\/uploads\/2024\/02\/bola_2_loop-1.gif\" alt=\"\" class=\"wp-image-308\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center h3\">Self-serve solutions<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"1500\" data-aos=\"zoom-in\"  class=\"block-b9d3f2fc-edac-42ef-a985-a299ca76eb42 col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.sbs-claims.net\/wp-content\/uploads\/2024\/02\/bola_2_loop-1.gif\" alt=\"\" class=\"wp-image-308\" style=\"aspect-ratio:1;object-fit:cover\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center h3\">Quick turn around<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"2050\" data-aos=\"zoom-in\"  class=\"block-5022991d-33b1-4245-b2a3-cd196afa2e29 col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.sbs-claims.net\/wp-content\/uploads\/2024\/02\/bola_2_loop-1.gif\" alt=\"\" class=\"wp-image-308\" style=\"aspect-ratio:1;object-fit:cover\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center h3\">Efficient outcomes<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-5e0d7a71-87e2-4211-a131-452e3dd93ea1 areoi-element mb-6 overflow-hidden\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-5d0b7bcd-a14d-46d4-b313-fedb27a52284 row areoi-element row-md gy-3 align-items-center\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div data-aos=\"slide-up\" id=\"faq\" class=\"block-3af1cff3-8e11-412b-a37a-6bb10326415f col areoi-element col-12\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading has-text-align-center title mb-0\" id=\"faq\" data-aos=\"zoom-in\" data-aos-duration=\"700\">FAQs<\/h2>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-45c3171c-c8f1-4f52-b872-0a61fca5c7fb col areoi-element col-12\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-dc883832-d24b-483c-9e10-5017fa2d32f9 accordion\">\r\n\t\t\t\n\r\n\t\t<div data-aos=\"fade-left\"  class=\"block-d41767f5-2e61-4a71-bdd5-377c0ff62338 accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-d41767f5-2e61-4a71-bdd5-377c0ff62338-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-d41767f5-2e61-4a71-bdd5-377c0ff62338-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-d41767f5-2e61-4a71-bdd5-377c0ff62338-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tHow long will it take to settle my claim?\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-d41767f5-2e61-4a71-bdd5-377c0ff62338-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-d41767f5-2e61-4a71-bdd5-377c0ff62338-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>Claim settlement is dependant on the item and circumstances you are claiming under, some items may require inspections, however, on average we close\/settle a claim within 3-5 days.<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"100\" data-aos=\"fade-left\"  class=\"block-be2ed06d-7f8d-44e4-83ea-7ff8cbed92ab accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-be2ed06d-7f8d-44e4-83ea-7ff8cbed92ab-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-be2ed06d-7f8d-44e4-83ea-7ff8cbed92ab-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-be2ed06d-7f8d-44e4-83ea-7ff8cbed92ab-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tCan I manage my claim online?\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-be2ed06d-7f8d-44e4-83ea-7ff8cbed92ab-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-be2ed06d-7f8d-44e4-83ea-7ff8cbed92ab-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>You can manage your claim by logging into our online portal on the right of this screen, or if you have received a text you can proceed through our automated service.<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"200\" data-aos=\"fade-left\"  class=\"block-30b2803a-2f99-4ea1-aa60-f862e64b7958 accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-30b2803a-2f99-4ea1-aa60-f862e64b7958-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-30b2803a-2f99-4ea1-aa60-f862e64b7958-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-30b2803a-2f99-4ea1-aa60-f862e64b7958-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tHow can I register feedback about my claim?\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-30b2803a-2f99-4ea1-aa60-f862e64b7958-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-30b2803a-2f99-4ea1-aa60-f862e64b7958-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>You can either email us directly on <a href=\"mailto:info@sbs-claims.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\">info@sbs-claims.co.uk<\/a> or go to our Trustpilot page<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"300\" data-aos=\"fade-left\"  class=\"block-93495f72-0720-4c86-ad48-b55c7e5ad31a accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-93495f72-0720-4c86-ad48-b55c7e5ad31a-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-93495f72-0720-4c86-ad48-b55c7e5ad31a-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-93495f72-0720-4c86-ad48-b55c7e5ad31a-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tI haven&#8217;t received my Voucher what should I do?\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-93495f72-0720-4c86-ad48-b55c7e5ad31a-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-93495f72-0720-4c86-ad48-b55c7e5ad31a-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>Vouchers are usually sent as emails or text messages depending on suppliers, and can sometimes take up to 24 hours to issue. If you have not received your voucher within 48 hours please contact us directly with your claim references to hand.<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"400\" data-aos=\"fade-left\"  class=\"block-6fcaf44c-5f00-415b-9e47-13b5110ffd7d accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-6fcaf44c-5f00-415b-9e47-13b5110ffd7d-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-6fcaf44c-5f00-415b-9e47-13b5110ffd7d-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-6fcaf44c-5f00-415b-9e47-13b5110ffd7d-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tWhen will the collection\/inspection of my item take place?\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-6fcaf44c-5f00-415b-9e47-13b5110ffd7d-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-6fcaf44c-5f00-415b-9e47-13b5110ffd7d-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>This will happen at a pre-arranged time that is convenient for yourself. When booking you will be given a list of date options to choose from and you will receive a text a few hours before your collection\/inspection is due to take place. Should you need to change your date or time please let us know in advance so not to cause any further delays to your claim.<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"500\" data-aos=\"fade-left\"  class=\"block-1e71600e-e1c9-44bf-96b8-7d50c929b300 accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-1e71600e-e1c9-44bf-96b8-7d50c929b300-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-1e71600e-e1c9-44bf-96b8-7d50c929b300-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-1e71600e-e1c9-44bf-96b8-7d50c929b300-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tProviding evidence of loss or ownership\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-1e71600e-e1c9-44bf-96b8-7d50c929b300-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-1e71600e-e1c9-44bf-96b8-7d50c929b300-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>In order to fulfil your claim you will be asked to provide proof of ownership of the claimed item. We usually accept paper or digital receipts, or on exception other documentation that can prove ownership.<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"600\" data-aos=\"fade-left\"  class=\"block-c49a8bc1-5b75-4e22-a705-e24865af3085 accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-c49a8bc1-5b75-4e22-a705-e24865af3085-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-c49a8bc1-5b75-4e22-a705-e24865af3085-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-c49a8bc1-5b75-4e22-a705-e24865af3085-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tRepairing\/Inspecting your items\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-c49a8bc1-5b75-4e22-a705-e24865af3085-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-c49a8bc1-5b75-4e22-a705-e24865af3085-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>When possible we will always try to repair your item. Sometimes this is not economically feasible, in these instances we will offer you a replacement, and where the model no longer exists we will offer the best like-for-like replacement available.<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"700\" data-aos=\"fade-left\"  class=\"block-ed6ed525-8eb7-41dd-822b-37b94ca6b1ea accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-ed6ed525-8eb7-41dd-822b-37b94ca6b1ea-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-ed6ed525-8eb7-41dd-822b-37b94ca6b1ea-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-ed6ed525-8eb7-41dd-822b-37b94ca6b1ea-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tDelivery times\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-ed6ed525-8eb7-41dd-822b-37b94ca6b1ea-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-ed6ed525-8eb7-41dd-822b-37b94ca6b1ea-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>Delivery times can vary depending on the item being ordered but we aim to get your delivery to you within 2-5 days.<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div data-aos-delay=\"800\" data-aos=\"fade-left\"  class=\"block-69e3e9cf-f061-4d4e-8845-dfff6c9014c2 accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-69e3e9cf-f061-4d4e-8845-dfff6c9014c2-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-69e3e9cf-f061-4d4e-8845-dfff6c9014c2-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-69e3e9cf-f061-4d4e-8845-dfff6c9014c2-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tCan I return my replacement items?\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-69e3e9cf-f061-4d4e-8845-dfff6c9014c2-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-69e3e9cf-f061-4d4e-8845-dfff6c9014c2-header\"\r\n\t\t\t\tdata-bs-parent=\".block-dc883832-d24b-483c-9e10-5017fa2d32f9\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\n<p>If your replacement item is faulty or not as described you may be able to return it. Please contact your SBS claims handler immediately.<\/p>\n\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":937,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Policyholders - SBS<\/title>\n<meta name=\"description\" content=\"Navigate the claims process effortlessly with SBS Claims - your trusted partner for comprehensive support in the UK. From start to finish, we provide transparent and efficient solutions, ensuring peace of mind for policyholders.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sbs-claims.net\/empowering-policyholders-sbs-claims-your-trusted-claims-partner\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policyholders - SBS\" \/>\n<meta property=\"og:description\" content=\"Navigate the claims process effortlessly with SBS Claims - your trusted partner for comprehensive support in the UK. 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